To us at PBS Ltd Quality means:-
- Designed to meet the defined needs and preferences of our service users and customers.
- Based on respect, openness and honesty.
- Staffed by people with a high standard of professional knowledge and
practical skill, demonstrating commitment, initiative and flair.
- Sensitive and responsive to changing needs.
- Having clear aims, objectives and standards of service delivery,
which are frequently reviewed and which are in line with our mission
- Effective and efficient
- Continuously monitored, evaluated and developed.
- Regarded highly by service users and other customers.